If you're on the Ad-Supported plan and experiencing issues with ads, try these steps.
Common Ad Issues
Ads not loading or causing the video to freeze
- Disable any ad blockers in your browser. Ad blockers can interfere with our ad delivery system and cause playback to freeze.
- Refresh the page and try again.
The same ad keeps repeating
This can happen when ad inventory is limited. It's not a bug — you'll see more variety as our ad network grows.
Want to remove ads entirely?
Upgrade to the Ad-Free ($7.99/month) or Premium 4K ($12.99/month) plan to enjoy uninterrupted viewing. Go to Settings → Subscription → Manage Subscription to upgrade.